Privacy Policy

This Privacy Policy regulates the collection, processing, use, and protection of personal data of users of the online sales platform with stores. By using the platform, the user agrees to the terms stated in this policy.

1. Data Controller

The controller of personal data is:

[Anet Netwosk Solutions / Virtual Business Center]
Address: 8 Udarna Brigada 20B, Skopje, North Macedonia
Phone: +389 2 3217 815
E-mail: support@ebiznis.mk

2. What Data We Collect

The platform may collect and process:

  • full name;
  • delivery address;
  • phone number;
  • e-mail address;
  • order and payment information;
  • IP address and website usage data;
  • information submitted during registration or communication with customer support.

3. Purpose of Processing

Personal data is processed for:

  • creating and managing user accounts;
  • processing and delivering orders;
  • communication with users;
  • issuing invoices and fulfilling legal obligations;
  • improving platform services and security;
  • sending notifications, promotions, and marketing content, where the user has given consent.

4. Legal Basis for Processing

Personal data is processed in accordance with the applicable laws of the Republic of North Macedonia, especially the Law on Personal Data Protection, based on:

  • user consent;
  • fulfillment of contractual obligations;
  • legal obligations;
  • legitimate interests of the platform.

5. Sharing of Data

Personal data may be shared with:

  • delivery companies;
  • payment service providers and banks;
  • state authorities when legally required;
  • technical partners involved in the operation of the platform.

Personal data will not be sold or unlawfully disclosed to third parties.

6. Data Security

The platform applies technical and organizational measures to protect personal data against:

  • unauthorized access;
  • loss or destruction;
  • misuse;
  • unauthorized alteration or disclosure.

7. Data Retention Period

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, as well as in accordance with legal retention requirements.

8. User Rights

Users have the right to:

  • request access to their personal data;
  • request correction or deletion of data;
  • restrict processing;
  • object to processing;
  • withdraw consent at any time;
  • submit a complaint to the competent personal data protection authority.

9. Cookies

The platform uses cookies to improve user experience, analyze website traffic, and ensure website functionality. Users may control cookie settings through their web browser.

10. Changes to This Policy

The platform reserves the right to modify this Privacy Policy at any time. Any changes will be published on the website and will become effective upon publication.

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