Policies for Purchase, Delivery, and Refund
Please read these Consumer Purchase, Delivery, and Refund Policies carefully before making a purchase. By making a purchase on the Virtual Business Center via ebiznis.mk, you agree to these purchase terms, thereby confirming that you have read, understood, and accepted them.
The General Terms of Purchase and Pre-contractual Information regulate the terms of purchase through the electronic platform ebiznis.mk (hereinafter: Platform), the rights and obligations of consumers, and other matters important for the operation of the Platform within the framework of the Production, Trade, and Services Company VIRTUAL BUSINESS CENTER, ANET NETWORK SOLUTIONS DOOEL Skopje, headquartered at 8 Udarna Brigada St. No. 20B, Skopje, email: (support@ebiznis.mk), with registration number: 6969291, tax number: 4080014545636 (hereinafter: VIRTUAL BUSINESS CENTER, the Company, the Platform, or We).
Purchase Policy (Terms of Purchase)
The consumer may make a purchase on the platform as a registered user (registration via email), leaving the data necessary for the realization of the purchase, i.e., the delivery of the goods. Registration is free and provides the consumer with certain benefits, such as: saving time (faster purchases every subsequent time, saving the delivery address for future purchases), enabling a full overview of the order status with easier access and review of all previous orders and Purchase Confirmations, the possibility of creating a wishlist, etc. Additionally, purchase assistance on the Platform can be obtained from the customer service agents of the VIRTUAL BUSINESS CENTER by calling the number 023217815.
During the purchase process, the consumer declares that they are familiar with and agree to the Purchase, Delivery, and Refund Policies and the Privacy Policy. After completing the product ordering process, the consumer receives an Order Specification via email. This email serves as confirmation that the order has been processed and is proceeding further, and does not constitute the conclusion of a sales contract.
By providing an email address, the consumer gives consent to receive the Order Specification and Purchase Confirmation for the purchased products electronically via email.
Ordering Method: Purchases through the online platform ebiznis.mk are made by selecting the desired products and adding them to the cart. The process is completed by entering the necessary delivery details and confirming the order.
Prices and Payment: All product prices are displayed in Denars and include VAT (where applicable). Payment can be made electronically using a payment card or upon delivery (cash, depending on available options).
Transaction Confirmation: Payment card data is not stored by the platform, but is processed through secure system integrations with the partner bank.
Payment Method
After placing the order and entering the user’s personal data, the authorization process is redirected to the Bank’s payment processing portal, where the user enters the necessary payment card data to perform authorization.
The Virtual Business Center will not collect payment card data on its website (payment card number, payment card validity date, payment card security code, number of the payment account to which the payment card is linked). This process will take place entirely on the Bank’s platform.
Confirmation of a successful payment transaction will be displayed on the website and sent via email to the payment cardholder.
In the event of a successfully authorized transaction, if the product/service cannot be delivered (out of stock, inability to deliver, or similar), the User will be informed via email. In such cases, the card-based payment transaction will be canceled/reversed.
In the event of an unsuccessfully authorized card-based payment transaction, the User will receive a response – confirmation of an unapproved card-based payment transaction.
Delivery Policy
Method and Delivery Time: The delivery of ordered products is carried out via engaged courier services to the address specified by the user during order creation. The standard delivery time depends on the location and product availability; the delivery duration is stated for each product.
Delivery Costs: Delivery costs are calculated and displayed before final order confirmation, or are defined according to the platform’s current promotional terms.
Receipt of Shipment: Upon receiving the shipment, the buyer or the person authorized to receive it is obliged to visually inspect the shipment for any physical damage during transport. In case of damage, it is necessary to immediately notify the courier service and our support team via:
Address: 8 Udarna Brigada 20B, Skopje
Phone: 02 3217 815
Email: support@ebiznis.mk
Ordered products will not be delivered to a PO Box or to an address different from the one specified in the order.
Ordered products will not be delivered in cases of misuse or abuse.
Refund and Return Policy
Refunds are covered in the following cases:
– In case of non-delivery, non-compliance with deadlines and delivery policy, defects, inability to deliver, legal obstacles, or obstacles in delivering products/services abroad.
– In case of non-compliance of the delivered product/service with the product/service description posted on the website, as well as cases and procedures when the user cancels a card-based payment transaction prior to product/service delivery.
– In case of misuse, where delivery will be prevented and funds from the card-based payment transaction will be refunded.
Right of Withdrawal: The buyer has the legal right to withdraw from a distance contract within 14 days from the day of receiving the product, without stating reasons, by returning the product in an undamaged and original condition.
Upon receipt and inspection of the returned product, the VIRTUAL BUSINESS CENTER organizes a refund to the buyer’s current account within the legally stipulated period, after verifying that the product has been returned in appropriate condition.
Return and Complaint Procedure: To exercise the right of return or to submit a complaint due to a defect, the buyer must submit a request via:
Address: 8 Udarna Brigada 20B, Skopje
Phone: 02 3217 815
Email: support@ebiznis.mk
Last Modified: September 24, 2026